The feedback loop: how we decide what ships next

Table of Contents

• Introduction

• Why Feedback Matters

• Our Process for Deciding What Ships Next

• Feedback in Action

• How You Can Contribute

• Conclusion

Introduction

In the fast-paced world of construction safety documentation, innovation isn't just a buzzword—it's a necessity. As professionals working under CDM 2015 regulations, your needs are constantly evolving, and we believe the best way to meet them is through collaboration. At RAMS AI, we see feedback as the lifeblood of our platform, informing everything from new features to usability improvements. In this blog post, we’ll give you an inside view of how we decide what ships next, why your feedback is so vital, and how you can be part of shaping the future of construction safety documentation tools.

Why Feedback Matters

Feedback is not just about refining what exists; it’s about paving the way for what should exist. For professionals navigating CDM 2015 regulations, every feature we add—and every improvement we make—should serve a purpose: simplifying your workflow, ensuring compliance, and keeping safety front and centre.

Here are some compelling reasons why feedback matters to us:

• Understanding Real-World Challenges: You’re on the ground, working with Risk Assessments, Method Statements, Construction Phase Plans, and more. Your insights help us understand the pain points that our team might not see from behind the screen.

• Creating User-Centric Features: Your feedback ensures our platform aligns with the practical needs of the industry. Whether it’s a small tweak or a game-changing feature, user input makes it possible.

• Building Trust: When you know your feedback drives meaningful change, it strengthens the partnership between us—plus, it reinforces that our platform is designed for you, not just for us.

In short, your experience is our compass. The better we understand your needs, the better we can align our development priorities.

Our Process for Deciding What Ships Next

It might seem like magic when new features or updates appear on RAMS AI, but behind the scenes, there’s a structured process guiding every decision. Here’s how we ensure the right improvements ship to you:

Gathering Feedback

We listen for feedback from multiple sources. Whether it’s direct communication via email, in-app surveys, user forums, or customer support interactions, every comment is logged and reviewed. We also proactively reach out to users, asking specific questions about their workflows and challenges.

Analysing Trends

Once feedback is gathered, we identify patterns. For example, if multiple users highlight difficulties with COSHH Assessments, that signals a clear area for improvement. Similarly, if a handful of users propose an innovative idea—such as automating certain parts of Construction Phase Plans—we evaluate its feasibility and potential impact.

Prioritisation

Not every piece of feedback can be acted on immediately, as much as we’d like to. To prioritise, we ask ourselves essential questions:

• Does this align with our mission? RAMS AI is designed to simplify documentation and ensure compliance. Feedback that supports these goals gets priority.

• How many users does this affect? Widespread issues or requests get bumped to the top of the list.

• How urgent is this? Some improvements, like fixing a bug, need immediate attention, while others, like adding entirely new features, might take longer to develop.

Implementation

Once a decision is made, our system engineers get to work. User feedback remains central during implementation, as we often consult with the original contributors to ensure we’ve understood their needs. Ultimately, the goal is to create a solution that feels intuitive and solves the problem effectively.

Feedback in Action

We’ve had incredible feedback over the months we've been in development, and it’s led to some of our platform’s most-loved features. Here are a couple of examples of how your input has shaped RAMS AI:

Example: COSHH Assessment Improvements

A common challenge for many users was navigating COSHH Assessments. Several users pointed out that while the existing functionality worked, it didn’t allow for quick comparisons between different substances. Based on this feedback, we introduced a visual comparison tool, making it easier to spot risks at a glance. This update was met with overwhelmingly positive responses, proving the power of collaborative development.

Example: Toolbox Talk Library Expansion

Another area of feedback we acted on was our Toolbox Talk library. Users requested more industry-specific talks and greater customisation options. Thanks to this feedback, we expanded the library significantly and added the ability to tailor talks to specific site requirements, saving users hours of manual editing.

These updates weren’t just designed by us—they were co-designed with you. Your insights made these features possible.

How You Can Contribute

Your feedback is invaluable. Whether you’re a sole trader, a seasoned health and safety officer, site manager, or a project supervisor, we want to hear how RAMS AI can better serve you. Here’s how you can share your thoughts:

• Email us: Drop us a line at support@unitedapplications.io. Whether it’s a suggestion, an issue, or just a quick thought, we’re all ears.

• In-app feedback: If you see our feedback tool in-app, use it to share your thoughts directly while working on your documentation.

• Participate in surveys: Keep an eye out for user surveys, which allow you to shape specific areas of our platform.

Remember, no piece of feedback is too small. Sometimes, a minor suggestion can spark a major innovation—and you could be the one to inspire it.

At RAMS AI, we are not just a platform—we aim to be your partner in achieving safer, more efficient construction practices. The feedback loop is central to how we operate, enabling us to continually improve and adapt to your needs. Every email, every comment, and every suggestion makes a difference, and we value each one.

If you’ve ever thought, “I wish RAMS AI did this,” now’s the time to let us know. Send your ideas to support@unitedapplications.io, and help shape the future of construction safety documentation.

The best way forward is together.